What happens if a payment or Foreign Exchange transaction doesn’t work?

If you have attempted to initiate a payment or other transaction via a Third-Party provider and it is not able to be completed due to an issue on the side of your chosen Third-Party or on the side of your licensed financial institution (your bank, insurer, exchange house etc) you will receive an error message that explains the problem. You can then decide to re try the transaction, after having addressed the issue, if you feel comfortable to do so. Error messages could include:

•       Insufficient funds in the relevant account
•       Valid consent was not in place for a recurring transaction
•       Network failure on the mobile device

Updated on: 27/01/2026